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Dragon Naturally Speaking 10, Vista, issue with installation Visual C++ Runtime
Submitted by rtanega on Thu, 08/21/2008 - 04:56.
I'm new to the product, and was very disapppointed that I've run into this problem.
I bought Dragon Naturally Speaking (DNS) ver 10, and attempted to install it to my new PC running VISTA.
The error I received from DNS ..." A previous installation/reboot is pending, please rebbot to complet the installation and try again to install Visual C++ Runtime for Dragon NaturallySpeaking."
The Fix, after three days of research.
1. Disable Windows Update.
2. Disable Norton Antivrus
3. Down load the following files from the NUANCES web site.
Follow this link...http://knowledgebase.nuance.com/view.asp?60VQ=KFHM
4. On step 3
Solution 3:
The following solution will stop Dragon NaturallySpeaking from checking for a required restart.
Note: If the system is actually in need of a restart, it is likely that the installation will fail. Only use these steps if Solution 1 and 2 do not resolve the problem.
Download the following file to a location on your system.
http://download.scansoft.com/naturallyspeaking/10/...
Extract "DragonInstall.zip" to a location on your system. All files must be placed in the same uncompressed location.
Open the "DragonInstall" folder that was created.
Double click the "install_vcruntime.vbs" file and follow the installation through to the end.
Note: If an error appears that the file cannot be found, the install_vcruntime.vbs and vcruntime.exe files do not exist in the same location.
Once finished, double click the "install_dragon.vbs" file.
5. If this does not work, which it did not work for me. You need to install the Visual C++ Runtime first.
From the RUN command --> c:\temp\vcruntime.exe -v"SKIP_PENDINGREBOOT_CHECK=1" (Remarks - I downloaded my files in my c:\temp)
6. Onces installed, reboot the PC.
7. Now its time to install the DNS 10.
Using the CD, which is probably in your D drive --> d:\setup.exe -v"SKIP_PENDINGREBOOT_CHECK=1"
This should work.
8. Dont forget to enable your Windows update and Anti-Virus.
Good Luck
Raul Tanega posted 08/20/08
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Sigh... Thank you for
Sigh...
Thank you for sharing this ordeal. Hopefully everything will go better from here, but if not let us know.
Bruce
Need more help
Thank you for the first set of steps as I was beginning to really doubt my computer skills. I have completed the steps you listed but now the installation program says i need to complete the inital installation or reboot and again I cannot go any further.
Any help would be appreciated
Reply back...
Don't reboot again and again...you are going into a loop.
Follow step 4 , which is the down load the software from vendor's web side. Then follow step 5. This should work for you.
Raul
rtanega wrote: Don't reboot
Don't reboot again and again...you are going into a loop.
Follow step 4 , which is the down load the software from vendor's web side. Then follow step 5. This should work for you.
Raul
Raul,
We all thank you for posting all of the information relative to this problem. I reported most of these issues to Nuance development, but, until your post, I wasn't sure exactly what they had done with the information that I gave them. Your post is very complete and I'm sure that everyone is appreciative. I'm especially appreciative because you saved me a lot of time in terms of detailing it myself.
However, there is one additional issue that can occur in Windows Vista that might be helpful to some users. Windows Vista has a bug in the Windows update procedures that causes Windows Vista to not complete the update configuration process. It works like this:
If you set the automatic updates to automatically download and install critical Windows updates, you get prompted to restart the computer after the updates have been installed. However, a warm boot (restart) does not fully complete the configuration process. In fact, the bug is that a warm boot (restart) doesn't allow the user to view the status of the update configuration and doesn't reset the reboot flag. Under this condition, the only way that the user can determine that the Windows update configuration process is complete is via a cold boot. That is, shutting down the system, letting it sit for a minute or two, and then rebooting (cold boot). The only way that I've found to avoid this, or at least make it work correctly for the user, is to set the options for automatic updates to either notify the user that updates are available, or download but notify the user before installing. By setting these options, the user can control how Windows updates itself. Basically, it is ill advised to set the automatic updates to automatically download and install new updates.
The Windows update configuration process consists of three steps. Each step must display 100% complete and all three steps must be 100% complete before the reboot flag is reset to 0 (zero). What happens, and this is where the other part of the bug is, is that the configuration process tends to stop at step three and never complete to 100%. Instead of producing an error, the process simply times out and allows Windows to either shut down or boot. It can take two or three shutdowns and cold boots to get this step three process to complete and display 100%. Until this occurs, the reboot flag remains set at 1, which means that every time you attempt to install DNS 10, you'll get the reboot required message.
Power users sometimes have the patience, as I did, to go through this process and observe what occurs each step along the way. However, doing so is confusing to the average user, who generally doesn't know what is going on and or why.
Therefore, your step 4 is the simplest solution for both Windows XP and Windows Vista, but especially Windows Vista, and the one that should be used pretty much in all cases because it bypasses the reboot flag. And, unless there is a problem with the installation of Visual C++ runtime for Dragon NaturallySpeaking, running the revised set up with the reboot bypass command line should work in every case.
In addition, anybody who is attempting to install DNS 10 on any 64-bit version of Windows should basically "fagetaboutit."
the DNS install will fail and abort because the version of Visual C++ runtime for Dragon NaturallySpeaking will fail to install and/or be recognized when attempting to install in Windows XP or Windows Vista 64-bit versions. Unlike DNS 9.5, there is no workaround that I've tried up to this point that gets around this problem because the DNS 10 installed does not recognize the installation of Visual C++ runtime for Dragon NaturallySpeaking even if you install it manually and without this prerequisite installed and recognized by the installer, DNS 10 can't be installed. I'm still working on it and if I find a way to make it work, I'll let everyone know. So far no go.
Chuck Runquist
Former Dragon NaturallySpeaking SDK & Senior Technical Solutions PM for DNS
.. a computer is a stupid machine with the ability to do incredibly smart things, while computer programmers are smart people with the ability to do incredibly stupid things. They are, in short, a perfect match. ~Bill Bryson
Thank you
Thank you all for your help with the installation of DNS 10. After reading and re-reading the directions (I am not yet fluent in computerisms.) My lovoing som and known computer whiz happened to stop by and was able follow the path I had taken and using your support and his brain install the program for me.
Again, thanks for the help and the positive tone of this site. I am sure I will continue to use this site.
I'm glad someone is getting this to work...
...because after following all the instructions to the LETTER, I can't get this piece of junk to install. I'm on a PC with more than sufficient memory and all that jazz that is running the Home version of Vista. I downloaded the .zip file from Nuance, dropped in a folder on my PC, and actually got the Visual C++ Runtime package to install without a hitch. But double clicking "install_dragon" and giving it the path to my DVD drive where the disc is sitting (E:\setup.exe -v"SKIP_PENDINGREBOOT_CHECK=1"), this is what I got in return:
"Windows ® Installer. V 4.00.6001.0
msiexec /Option [Optional Parameter]
Install Options
Installs or configures a product
/a
Administrative install - Installs a product on the network
/j [/t ] [/g ]
Advertises a product - m to all users, u to current user
Uninstalls the product
Display Options
/quiet
Quiet mode, no user interaction
/passive
Unattended mode - progress bar only
/q[n|b|r|f]
Sets user interface level
n - No UI
b - Basic UI
r - Reduced UI
f - Full UI (default)
/help
Help information
Restart Options
/norestart
Do not restart after the installation is complete
/promptrestart
Prompts the user for restart if necessary
/forcerestart
Always restart the computer after installation
Logging Options
/l[i|w|e|a|r|u|c|m|o|p|v|x|+|!|*]
i - Status messages
w - Nonfatal warnings
e - All error messages
a - Start up of actions
r - Action-specific records
u - User requests
c - Initial UI parameters
m - Out-of-memory or fatal exit information
o - Out-of-disk-space messages
p - Terminal properties
v - Verbose output
x - Extra debugging information
+ - Append to existing log file
! - Flush each line to the log
* - Log all information, except for v and x options
/log
Equivalent of /l*
Update Options
/update [;Update2.msp]
Applies update(s)
/uninstall [;Update2.msp] /package
Remove update(s) for a product
Repair Options
/f[p|e|c|m|s|o|d|a|u|v]
Repairs a product
p - only if file is missing
o - if file is missing or an older version is installed (default)
e - if file is missing or an equal or older version is installed
d - if file is missing or a different version is installed
c - if file is missing or checksum does not match the calculated value
a - forces all files to be reinstalled
u - all required user-specific registry entries (default)
m - all required computer-specific registry entries (default)
s - all existing shortcuts (default)
v - runs from source and recaches local package
Setting Public Properties
[PROPERTY=PropertyValue]
Consult the Windows ® Installer SDK for additional documentation on the
command line syntax.
Copyright © Microsoft Corporation. All rights reserved.
Portions of this software are based in part on the work of the Independent JPEG Group."
I've got everything turned off: Norton, Windows Update, you name it. This is absolutely silly, I can't believe a company would send something out the door in this condition. Literally HUNDREDS of companies pedal Windows software, and very often they require something like C++ or Active X to be installed as well. And in the vast majority of cases, the installation of the software is totally painless. I can't tell if Nuance makes software that is worth this trouble, but if I can get this monstrosity installed, I am hoping this is the greatest software in the history of recorded time. Because for all this trouble, it had better be.
Dragon install
If you are still having problems installing Dragon, I know how to fix it. I just bought it a few days ago and had a lot of problems installing. After several phone calls, I was told that the CD that came with everything no longer worked. So they gave me a URL address. I downloaded it, installed it, and I'm using it right now. If you are still having trouble let me know and I will give you the URL.
brolaski
Hi, is it possible that you
Hi, is it possible that you could send me the URL?I am having a big trouble intalling the software!
Thank you!
Thanks you so much~~~
Thanks you so much~~~
Please do NOT post links to
Please do NOT post links to this download on this site! If you are having trouble with Dragon, please contact Nuance for help with the problem or for them to give you a download link.
Thanks!
I guess the good news is
I guess the good news is that Nuance has figured out how to avert most, if not all, of the installation problems that plagued early adopters!
Bruce
? another DNS 10 installation failure
The following mode of DNS v10 Pro upgrade install failure does not seem to appear in the various posts, so far as I can see but I may have missed it. Can anyone point me to a solution?
Visual C++ Runtime for DNS installation was fine and it appears in Control Panel, Add/remove programmes.
DNS prompts for insertion of a previous version CD, accepts my v9.0 upgrade CD and prompts for re-insertion of the installation DVD. Then the green Installer window comes up and freezes after 20 secs. Task manager shows two instances of it “not responding”.
Sophos antivirus is off. Auto updates are off.
DNS 9.5 uninstalled without difficulty. I could not run DNS9.5Remover.exe – it gives “error reading setup initialisation file”.
Thinkpad X60 core duo 1.86GHz, 4GB RAM running XP SP3
Advice would be appreciated, thanks
Peter Burge
(typed, not dictated!)
Peter Burge wrote: The
The following mode of DNS v10 Pro upgrade install failure does not seem to appear in the various posts, so far as I can see but I may have missed it. Can anyone point me to a solution?
Visual C++ Runtime for DNS installation was fine and it appears in Control Panel, Add/remove programmes.
DNS prompts for insertion of a previous version CD, accepts my v9.0 upgrade CD and prompts for re-insertion of the installation DVD. Then the green Installer window comes up and freezes after 20 secs. Task manager shows two instances of it “not responding”.
Sophos antivirus is off. Auto updates are off.
DNS 9.5 uninstalled without difficulty. I could not run DNS9.5Remover.exe – it gives “error reading setup initialisation file”.
Thinkpad X60 core duo 1.86GHz, 4GB RAM running XP SP3
Advice would be appreciated, thanks
Peter Burge
(typed, not dictated!)
Peter,
First, I would suggest that you redownload the DNS95remove.exe utility. I assume that you're posting as DNS9.5Remover.exe was a typo. Regardless, when you re-download it make sure that you do not add the period between the 9 and 5 in the file because this can sometimes cause problems reading a self extracting executable. I only point this out FYI. Based on the error message in your post, I would suspect that the file is corrupted. While you are redownloading this utility, you may wish to search for the Dragon10Remover.exe. Keep in mind that the DNS95remove.exe does not remove any DNS 10 files left over from any incomplete installation. Note that the technote on the Nuance website is 6002 for this remover. You should run them both just to be sure that all DNS files and registry entries have been removed.
Second, though this is a rare problem, it is not unknown. While there are many reasons why this type of problem occurs, the result is generally the same regardless of the specific cause. That is, some DVD-ROM drives have difficulty switching back and forth between CDs and DVDs in terms of refreshing the drive so as to properly read the currently inserted CD or DVD. This usually doesn't happen when you are inserting a CD, but a refresh failure can occur when switching between a CD and a DVD. Regardless, what is occurring is that when you reinsert the original DNS 10 DVD, Windows is not refreshing the drive. The result is that when the upgrade installation attempts to continue, the reported contents of the inserted disk is not being refreshed properly with the consequent result that the update installation cannot continue because it cannot read the DVD. Therefore, you get about 20 seconds into the continuation and it times out. Unfortunately, you don't get any error message. It simply looks as though the update installation has frozen. Since this is a hardware/operating system problem, it looks to the average user as though it might be coming from the DVD disk. Solving these kinds of issues is difficult, but they are not unknown and there are a few technotes on the Microsoft technote websites that make reference to this along with methods for solving the problem. In addition, some CD-ROM/DVD-ROM manufacturers have explanations of this type of problem in their FAQs on their websites. Since there are numerous underlying causes for this type of problem, it wouldn't be very productive to try to go into all of them here. Suffice it to say that there is probably nothing wrong with your upgrade DNS 10 DVD.
Now, how to solve the problem:
1. Insert your DNS 10 DVD and accessed through Windows Explorer or any other third party program that performs a similar access to your files and folders. Create a folder on your hard drive. It can be located on any hard drive if you have more than one.
2. Name the folder whatever you like, but it is probably easier in terms of locating it to name it simply DNS 10. Copy ALL of the files and folders from the DVD to that folder being sure not to miss any of those files or folders that are on the DVD.
3. Go to that location on your hard drive where you copied these files and double-click on the setup.exe file. This will commence the installation of DNS 10 and prompt you for the insertion of the DNS 9 CD. Once the DNS 9 verification process has been completed, the setup will continue normally and install DNS 10 on your system because it doesn't have to go back and look at the DNS 10 DVD.
Let me know if this solution works for you. It should.
Chuck Runquist
Former Dragon NaturallySpeaking SDK & Senior Technical Solutions PM for DNS for Lernout & Hauspie (L&H)
"It ain't what you don't know that gets you into trouble. It's what you know for sure that just ain't so." -- Mark Twain
Chuck Runquist
[S]ome DVD-ROM drives have difficulty switching back and forth between CDs and DVDs in terms of refreshing the drive so as to properly read the currently inserted CD or DVD. This usually doesn't happen when you are inserting a CD, but a refresh failure can occur when switching between a CD and a DVD. Regardless, what is occurring is that when you reinsert the original DNS 10 DVD, Windows is not refreshing the drive.
Those with DNS 10 installation problems bypass this note, and please excuse me for hijacking this topic...
By Gum! Amazing. I've been searching for the cause of a similar problem for several years: Whenever I change a CD/DVD disk, Windows XP locks up and has to be rebooted. I've been referred to several items on MS' site regarding alleged software fixes that don't work, and I've been told I had a defective CD/DVD drive, but no one ever suggested BOTH CD/DVD drives (one a reader, the other a writer) could be defective.
The problem I have now is that I don't know how to determine which optical drives are free of this problem. However, I think both of mine are LiteOn brand, so that may be one clue
Bruce
BruceCyr wrote: I think
I think both of mine are LiteOn brand, so that may be one clue :-)
I have one Sony cd/dvd reader and it's been nothing but a headache and one Lite-on CD/DVD burner that's been a champ. Best burner I've ever had!